contextipContextIP™

Complete Contact Center Suite of Applications

As the core of our product suite, ContextIP is a full-featured, scalable, and reliable VoIP platform designed specifically for call center use.

Because we utilize industry standards such as SIP, and because we maintain an open API, it's particularly easy to implement, integrate, and scale ContextIP.

Highlights

  • Advanced ACD functionality
  • Universal queuing of telephone calls, live chat, emails, faxes, and voicemail
  • Integrated call recording with quality management
  • Built in fax and chat servers
  • Menus and Auto-attendants
  • Web-based administration and dashboards
  • Voicemail via phone, web, and email
  • At-Home agent / remote agent support
  • Open database schema for external reporting

Solid Architecture

  • SIP 2.0 compliance
  • G711 and support for other CODECs using gateways
  • Scalable architecture, including separable telephony, application, and database tiers for datacenter deployment
  • Open database schema for external reporting tools
  • APIs for integration with existing systems

Solid Support

  • 10 Year Life Cycle Support Guarantee
  • 24/7/365 "Direct To Engineer" Technical Support

ContextIP™ includes a simple, easy-to-use web interface.
ContextIP™ includes a simple, easy-to-use web interface.

Contact us about Callfinity ContextIP or to schedule a demonstration.
  • Awards

2008 product of the year
ContextIP™ received a 2009 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine (www.cismag.com), the leading publication covering CRM, call centers and teleservices since 1982.

  • More Benefits

The Callfinity ContextIP™suite includes these modules that build your business.

ContextACD™
Call queuing with prioritization, customizable hold treatment, and advanced call center options

ContextPBX™
Scalable direct registration and forwarding PBX for enterprise and service provider use

ContextIVR™
Simple call routing and complete backend data integration

ContextDialer™
Automated outgoing calls, with or without the “dreaded delay”

ContextRecorder™
Call recording, searching, sharing, and full quality management evaluations

ContextCRM™
Full featured CRM exclusively designed for agents

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