contextacdContextACD™

ContextACD provides Universal Queuing™ for phone calls, live chat, emails, voicemails, and faxes with prioritization, customizable hold treatment, and advanced call center options like skills based routing. Call centers, or business units within large enterprises, often need to queue calls for distribution to agents and devices on a best-available-skill basis.

ContextACD goes one step further and allows granular priority-based routing based on rules that are easily configured in a web browser.

Core features include:

  • Web-based reports and real-time dashboards
  • Configurable timeouts
  • Customizable hold treatment
  • Whisper announcements
  • Confirm announcement flag
  • At-home agent support
  • Round robin, fewest calls, most idle, and ring all call routing options

Standards Based

  • Modular design interfaces with any PBX
  • Agent web interface with built-in softphone
  • Live queue monitoring

Solid Support

  • 10 Year Life Cycle Support Guarantee
  • 24/7/365 "Direct To Engineer" Technical Support

ContextACD™ includes a simple, easy-to-use web interface.
ContextACD™ includes a simple, easy-to-use web interface.

Contact us about Callfinity ContextACD or to schedule a demonstration.
  • More Benefits

Callfinity ContextACD™ helps build your business.

Available as:
Hosted  
On Premise

Ease of Use
Because Callfinity’s ACD software is easy to use, you can set up and change queues and devices on the fly from any web browser, anywhere.

Follows the Rules
ContextACD uses Prioritized Skill™ routing to align incoming calls according to the needs of your business rules, not the other way around.

Protects Investments
ContextACD is compatible with existing mission critical systems allowing you to leverage your previous investments while adding new functionality.

  • FREE ContextACD Demonstration

Would you like to see our ContextACD solution in action? Excellent!

Fill out and submit the form below and one of our qualified representatives will contact you to set up a demonstration. *Required.

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