Implementation & Consulting

Callfinity understands that some customers will require additional services that our main product set does not cover, including implementation project management, customizations to our existing products, integration with other systems, and even custom software development.

As an organization dedicated to contact center and conferencing software and customization, we have a 10 year history of providing these and other consulting services to companies of many sizes around the world.

While each consulting engagement is different by definition, we are guided by a process we developed through experience in this area. Our process includes the following areas: Requirements Gathering; Documentation of Requirements; Solution Design; Functional Specifications; Project planning and management; Development; Testing; Release; Integration; Training; and Ongoing Support.

Using this process allows us to confidently and reliably deploy customized solutions for customers in every industry segment.

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