Articles

2010

July 2010
Jeff Valentine of Callfinity and Rebecca LeClair discuss employment and networking opportunities in Rochester, NY. (YouTube Video)

Inspiration is Calling: A Positive Approach to Call Center Motivation

June 2010
Open for business in high falls, Rochester News 8 video coverage of grand opening and ribbon-cutting ceremony
Callfinity moves to Rochester, Rochester Democrat & Chronicle

May 2010 -
Callfinity's new location features edgy office space, Rochester Democrat & Chronicle

March 2010 -
Boost Agent Performance and Build a Reliable Call Center using Push Queues, by Jeff Valentine, CEO, Callfinity

February 2010 -
Hosted or On-Premise: What’s the best contact center solution for your organization?, by Jeff Valentine, CEO, Callfinity

2009

November 2009 -
Transform your Call Center into a Contact Center, by Jeff Valentine, CEO, Callfinity

October 2009 -
Progressive or predictive dialers – What choice is right for your call center?, by Patrick Conroy, CTO, Callfinity

September 2009 -
Silence of the Agents – Call Recording is Nothing to Fear, by Jeff Valentine, CEO, Callfinity

August 2009 -
Use call center recording to develop a profitable and reliable contact center team, by Jeff Valentine, CEO, Callfinity

July 2009 -
Customizing call scripts can improve employee performance and customer satisfaction, by Jeff Valentine, CEO, Callfinity

January 14, 2009 -
Patrick Conroy, CTO of Callfinity, Inc., featured in Network World / New York Times article

January 14, 2009 -
Video interview with Callfinity CEO on WROC "Talk It Up Rochester" News Program

2008

July 15, 2008 -
Outfitted for Change - an article in Speech Technology Magazine

Receive the Callfinity Email Newsletter

Sign up for free and get news, promotions, and updates sent to your inbox.