About Callfinity
Callfinity provides the easiest-to-use intelligent telecommunications applications for contact centers, service providers, and enterprises. Since 1999, over 300 customers in seven countries around the world have selected Callfinity's on-premise systems, hosted services, and HybridHosted solutions.
For example, Callfinity's ContextIP product suite is used to queue, distribute, and record calls, emails, live chat, voicemails, faxes, and other interactions to contact center agents. Similarly, the Apex and CR2 products provide the easiest-to-use audio conferencing platform for conferencing service providers and large enterprises, including the most popular and widely deployed conference recording and replay platform in the world. Callfinity also develops and sells cloud-based telecommunication services through it's vForce division that are designed specifically for hosted CRM customers on the salesforce.com platform. Finally, Callfinity's products are available for embedded use within the networks of existing telecommunications service providers such as ILECs, CLECs, and the equipment manufacturers that sell in those markets.
Callfinity has customers in 7 countries around the world.
Callfinity offers a variety of telecom resources, news, and customer information: |
|||||
LeadershipCallfinity's executive team is comprised of seasoned professionals and leaders in the telecommunications industry. |
Contact UsHave questions? Need answers? Visit our Contact Us page for contact info and directions to our Corporate Headquarters. |
PartnersCallfinity's Alliance Program enables other companies to approach Callfinity with solutions that complement our suite of products and services. |
NewsView our extensive Callfinity Newsroom, complete with press releases, articles & appearances, and whitepapers. |
AwardsCallfinity has been presented a number of product awards for excellence in the telecommunications industry. |
JobsLooking for a job in the Rochester area? Click here to view a list of Callfinity job postings. |
Callfinity services the following markets: |
||
Contact CentersBusinesses that run call centers or contact centers require the most available, easiest to use, and best supported software and systems. |
ConferencingMany of the world's largest, and smallest, service providers use our Apex audio conferencing bridge or CR2, our conference record and replay system, to build and augment their conferencing infrastructure.
|
Telecommunications Carriers/LECsMore than ever, incumbent and competitive local exchange carriers are facing decreasing margins and product differentiation. That's why Callfinity provides carriers with new technology that drives recurring customer revenue and integrates with existing switch and softswitch infrastructure. Platforms that provide call queuing, advanced call routing, call recording, and reporting are available on a per-line, per-trunk, and per-minute basis to support rapid adoption. |
Copyright ©2010, Callfinity. All rights reserved300 State Street, Suite 100Rochester, NY 14614 USAPhone: 1.888.480.1080Fax: 1.585.486.1082
Partner Contact: partners@Callfinity.comSales Contact: sales@Callfinity.comWebsite Design and Development by IC9design