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  • March 16, 2009 - Callfinity, Inc. Receives 2008 Product of the Year Award Presented by Customer Interaction Solutions® Magazine Read More #
  • February 17, 2009 - Callfinity celebrates office expansion with ribbon-cutting ceremony and open house Read More #
  • January 14, 2009 - Patrick Conroy, CTO of Callfinity, Inc., featured in Network World / New York Times article  Read More #
  • January 14, 2009 - Empire Zones and their impact on Callfinity, Inc., on WROC "Talk It Up Rochester" News Program<  Read More #
  • January 6, 2009 - The History of Callfinity Inc., featured in the Rochester Democrat & Chronicle newspaper  Read More #
  • January 6, 2009 - Harris Corporation Selects Callfinity for Census Call Center Systems  Read More #
  • December 1, 2008 - Callfinity Expands Team, Extends Hiring Blitz into 2009  Read More #
  • April 2, 2008 - Callfinity Announces New IP Audio Conference Bridge for Service Providers  Read More #
  • December 19, 2007 - Urban Outfitters Selects Callfinity for Contact Center Quality Monitoring Systems  Read More #
  • December 11, 2007 - Portrait Software and Callfinity Partner to Provide EDGE 2020-Approved Contact Center Systems  Read More #
  • November 28, 2007 - Callfinity Partners with Left Bank Solutions to Expand Contact Center Systems with Advanced Workforce Management  Read More #
  • November 1, 2007 - Expansion of Callfinity's Telecommunications Product Line Sparks 70% Growth and Hiring Blitz  Read More #

Conferencing

Conference service providers, also known as CSPs, are organizations that sell telephone conferencing, web conferencing, and other services to enterprises. CSPs use technology called conference bridges to connect callers together.

However, bridge vendors often focus their efforts on conferencing rather than on the other important features, and as a result, many CSPs are left with poorly implemented, low-feature, limited implementations of these features. Callfinity addresses these deficiencies and delivers the complete solution.

Conferencing Details #

  

Call Center

Call centers depend upon telephony technology, especially for their PBX, ACD/call routing, IVR, and call recording needs. Callfinity provides several products for businesses with inbound, outbound, or hybrid contact and call centers of any size around the world, but we're not a typical call center technology provider for three reasons:

1. We're Flexible.
2. We're Nimble.
3. We actually care.

The Callfinity Context Call Center Suite (Callfinity C3S), includes a number of fully featured modules.

Call Center Details #

  
 
  
Selected Callfinity customers include ...

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When your customers demand more - look to Callfinity for turn-key technology to enhance & expand your business. From contact centers to conferencing applications to customized applications, our products and services enhance the way you do business.